FAQ's

1. What is Movelement?

Movelement is an online store that provides customers with products that help with there health/recovery needs!

2. How does Ordering work?

When a customer places an order on our store, we forward the order details to our suppliers who then ship the products directly to the customer.

3. How long does shipping take?

Shipping times can vary depending on the customer's location. On average, customers can expect to receive their orders within 7-14 business days. However, please note that international orders may take longer to arrive.

4. Can I track my order?

Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to track the progress of your shipment on our website.

5. What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item. We will work with you to resolve the issue and ensure that you receive a replacement or a refund.

6. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. This is because we immediately forward the order details to our suppliers for processing and shipping. We apologize for any inconvenience this may cause.

7. Do you offer refunds?

We offer refunds for products that are damaged, defective, or not as described. If you are unsatisfied with your purchase for any reason, please contact our customer support team within 30 days of receiving the item to initiate a refund.

8. Can I return an item?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at movelement@gmail.com. 

9. How can I contact customer support?

You can contact our customer support team by sending an email to movelement@gmail.com. We strive to respond to all inquiries within 24-48 hours.

10. Are there any additional fees or charges?

No, there are no additional fees or charges. The price you see on our website is the final price you pay, excluding any applicable taxes or shipping fees.